About Us

About Us

Ian Smith Group believes in taking the hassle out of ordering office stationery and computer supplies. We can save you time and money whilst maintaining the highest standards of customer service. To us, every customer is a name and not an account number – we want to show you we care!

It goes without saying that every time you contact us your enquiry or order will be dealt with promptly and efficiently. Over and above that, we guarantee that our friendly customer service staff are keen to help and happy you called us!

Ian Smith & Customer Service

Our commitment to customer service has always been the driving principle behind the business. Over the past 46 years we’ve heard time and again that our customers prefer a familiar, friendly, local voice to whizzy web-forms or well-meaning call centre operatives. That’s why we guarantee that every enquiry will be dealt with promptly and efficiently by friendly customer service staff who are happy to help you – because they’re happy to be part of the Ian Smiths team!

Ian Smith & Company Values

At Ian Smith we undertake to:

  • Always be polite and friendly in everything we do
  • Recognise that honesty and integrity is how we build a supportive and loyal team of staff, customers and suppliers
  • Enthusiastically develop satisfied customers all of the time
  • Provide job security and share successes with all of our team
  • Understand that profitability is essential to our future success and gives the ability to share the company successes

What our clients say about us

  • "Ian Smith provide us with a great service - they are always happy to help, deliveries are correct and on time, they have a very good ordering and reporting system, prices are very competitive and in all, a great supplier to work with."
    Facilities ManagerLarking Gowen
  • "After winning our business a number of years ago, Ian Smiths have proven to be an extremely versatile supplier. We have enjoyed a very successful relationship and we come to them for a wide range of enquiries that go beyond their general stock, delivering over and above our expectations on a regular basis. Service, delivery, quality and of course pricing have all been part of the package which we now rely on. Ian Smith's account management team and customer service department deliver a professional service with a personal touch every time."
    European SuppliesClaire's Accessories Head Office
  • "We were thoroughly delighted with the service provided by Ian Smith for Nishkam High School. They understood exactly what we wanted and went above and beyond to deliver our specific furniture requirements. They were committed to our onjectives as we were and became a part of the Nishkam Family. We look forward to working with them again in the future."
    Project ManagerNishkam High School
  • "During my time at Age UK Birmingham, I inherited the role of managing the stationery orders for the several locations we have in Birmingham. From time to time I have looked at other stationers to compare prices on certain products but always come back to Ian Smiths and continue to use them because they do always deliver top grade customer service with very competitive prices. To all th staff at the West Bromwich branch - you have a winning format, keep doing what you do! Very polite, friendly and accommodating, straight forward and no nosense."
    General ManagerAge UK
  • "We have worked with Ian Smith for a number of years now and are delighted with the service we have received. We would just like to take this opportunity to say that the quality of service offered by Ian Smith has been highly impressive, the few times we have requested support it has been fast and efficient. Every member of staff has been courteous, polite and reliable. We would strongly recommend your services to anybody looking for a reliable Office Supplies provider."
    Murrays Pharmacy
  • "Ian Smiths have proved to be a great partner since we began trading with them. From their pricing, service and delivery to their account management, they have excelled in supplying a grade-A service in a competitive market. Very happy to recommend."
    Accounts AssistantNational Windscreen

We are Ian Smith

Here are a few of the dedicated members of the Ian Smith Team.