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About Us
Ian Smith Office Products Group believes in taking the hassle out of ordering office supplies. We can save you time and money whilst keeping the highest standards of customer service. To us every customer is a name and not an account number and we want to show you we care!
We guarantee that every time you contact us your enquiry or order will be dealt with promptly and efficiently, but more than that our friendly customer service staff are happy to help and happy you called us!
Company vision
Establish Ian Smith Office Products Group as the best service provider in the office supplies industry, building on our financial success while maintaining a culture that supports our uncompromising values as we grow.
Customer Service
Our commitment to customer service isn't just a recent development. It was the founding principle of our business and over the years has become our major investment in terms of training and resource. Every member of the Ian Smith team has been trained to put your needs first. From the person who answers your telephone enquiry right through to sales staff, warehouse employees and the driver who delivers your order.
Hence our company slogan: Friendly people, delivering great service!
Company Values
The following company values will be our measure of success and the benchmark to evaluate the appropriateness of all our decisions
- To always be polite and friendly in everything we do
- Recognise that honesty and integrity is how we build a supportive and loyal team of staff, customers and suppliers
- Enthusiastically develop satisfied customers all of the time
- Provide job security and share successes with all of our team
- Understand that profitability is essential to our future success and gives the ability to share the company successes
History
We have been serving our customers for over 40 years, supplying all types of office supplies from paper and envelopes to toner cartridges and furniture, to all types of businesses in West Bromwich, Newcastle under Lyme, Norwich and their surrounding areas. Our business has been built on providing quality products at competitive prices along with the highest level of customer service
Contact us for more information.
Special Offers
