Great service

We make life easier. This is how we do it.

Reliable service

Ian Smith has an enviable order fulfillment level in excess of 99% and in the unlikely event of a product being unavailable next day, you can be sure we’ll be in touch with a due date or to offer you the option of a close alternative.

Call back promise

If you phone with an enquiry we can’t deal with immediately, Ian Smith promises to find the answer and call you back – within 30 minutes!

Delivered to your desktop

Ian Smith service – at your convenience. Centralised delivery, departmental ordering, boxed and labelled for easy identification. When you’re an Ian Smith customer – you decide.

No quibble returns

Ian Smith’s no quibble returns policy delivers customer confidence and peace of mind with all returns collected the next day. Simple!

Never run out again

Our friendly sales representatives will take care of stock control – leaving you to concentrate on what you do best. Pre-book a convenient time for us to call and spare yourself the hassle of an empty stationery cupboard.

Rigorous cost control

Ian Smith combines the convenience of multiple contact points and flexible departmental ordering with the control of a comprehensive management reporting service. The best of both worlds.

The easy way to pay

Monthly, weekly or one invoice per purchase order. We’ll invoice however you prefer. Why not go green with Ian Smith’s paperless system – invoices and statements emailed direct to your inbox?