Our commitment to customer service has always been the driving principle behind the business.

Over the past 40 years we’ve heard time and again that our customers prefer a familiar, friendly, local voice to whizzy web-forms or well-meaning call centre operatives.

That’s why we guarantee that every enquiry will be dealt with promptly and efficiently by friendly customer service staff who are happy to help you – because they’re happy to work for us!

Ian Smith is all about quality products, competitive prices and – most importantly – outstanding customer service.

We genuinely strive for excellence in meeting and exceeding the needs and expectations of our customers and staff and in the partnership we develop with our suppliers. It should therefore come as no surprise that our determination to continually improve our service has won us an ISO9001 quality certification.