Returns Policy

Returns policy

(a) Goods are not sold on a ‘sale return basis’.

(b) For goods only if agreed in writing, the Seller may in its sole discretion accept or reject the return of any goods which have been incorrectly ordered. The Seller will accept the return of standard (non-bespoke) products within 21 days of despatch, by mutual agreement. Standard products shall be returned to the Seller’s address in the original packaging at the Customer’s expense and a handling charge of 30% will be applied to all products returned. Alternatively the Seller will arrange collection on behalf of the Customer at a charge of £30 per consignment or £70 per pallet plus a handling charge of 30%. Returned products must be in perfect working condition in order to be credited. If the product is not what the Customer ordered and/or the product delivered is not of a satisfactory quality, the Seller will, at its discretion, deliver to the Customer a replacement product or refund the invoice price paid and any reasonable costs incurred by the Customer in returning the goods.